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STORE POLICY

Customer Care

At Forbidden Limits, we take pride in offering high-quality vehicle graphics, clothing, and accessories — supported by reliable customer care and clear policies. This policy outlines how we support you before, during, and after your purchase.

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1. Product Quality Guarantee

We stand behind the quality of every item we sell.

  • All products are carefully checked before dispatch.

  • If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving it for a resolution, which may include a replacement, repair, or refund.

  • Faulty items will be inspected before any refund or replacement is issued.

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2. Order Processing & Shipping

  • Orders are processed within 1–3 business days, unless otherwise stated.

  • All orders are shipped using tracked services. You will receive tracking details once dispatched.

  • Made-to-order items, including vehicle decals, may require additional processing time. Estimated timeframes will be clearly listed on product pages.

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3. Returns & Exchanges

We aim to be transparent and fair. Please read the following carefully:

❌ Non-Returnable Items

The following items are non-returnable, unless they are found to be faulty or incorrect:

  • Vehicle decals/graphics – These are made to order and exempt from returns under the UK Consumer Contracts Regulations.

  • Vehicle electronic products – Due to the nature of electronic items, we do not accept returns for change of mind, incompatibility, or improper installation. Faulty items will be inspected and, if confirmed, refunded or replaced.

✅ Returnable Items

  • Clothing and non-electronic accessories can be returned within 14 days of delivery if:

    • Unworn and unused

    • In original packaging

    • Proof of purchase is provided

To start a return, contact us at [Your Support Email] with your order number and reason. Return shipping is at the customer’s expense unless the item is faulty.

4. Installation & Care Support

  • Vinyl graphics come with basic fitting instructions.

  • Full tutorials and aftercare guides are available on our website.

  • Apparel and accessories include care labels to maintain product quality.

5. Customer Support

Need help or have a question?

  • Reach us via [Your Support Email] or the Contact Us page.

  • We aim to respond within 24–48 hours, Monday to Friday.

6. Our Promise

We’re a small, passionate team dedicated to serving car enthusiasts like you. If something isn’t right, we’ll work with you to make it right — fairly and honestly.

Thank you for choosing [Your Brand Name].
Driven by passion. Designed for your lifestyle.

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Privacy & Safety

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Wholesale Inquiries

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Payment Methods

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments

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